Support

How can we help?

Answers to common questions — and a real person on the other end of the email.

Email support

We usually reply within 1–2 business days.

info@alinalinzi.com

Frequently asked

How do I read my BaZi chart?

Open Destiny Chart, enter your birth date, time, and place, and your Four Pillars appear instantly. Tap your Day Master to see what your core element means.

I don’t know my exact birth time. Can I still use the app?

Yes. An exact time gives the most precise chart, but Destiny Chart still produces a meaningful reading from your birth date alone.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Destiny Chart, where you can change or cancel any time.

How do I delete my data?

Destiny Chart has no account and no server-side copy of your charts — everything is stored on your phone. Deleting the app erases all of it. If you have used Ask AI and want to ask about our short-lived server logs, email us.

Is my birth data private?

Your charts are calculated and stored on your own device — there is no account and we hold no copy. The one exception is Ask AI: your question and a summary of your chart are sent to our server and on to our AI provider. We never sell your data or use it for advertising. Our Privacy Policy spells out exactly what is sent and to whom.

Still stuck? Email info@alinalinzi.com and we’ll help you out.